Contract
R5361

Humana · 2027 Star Ratings

HUMANA INSURANCE COMPANY · Regional CCP

Parent: Humana Inc.

Summary ratings

Overall
3.5
2026: 3.0+0.5
Part C · health plan
3.5
2026: 3.5±0
Part D · drug plan
3.5
2026: 3.5±0

2027 footprint

Members, Sep 2026
4,473
2027 plans
2
Open to all ($0 premium)
2 (1)
Counties
174
Special needs plans
None
Drug coverage
Yes
ILWI

Domain stars

Domain20272026Change
HD1Staying Healthy: Screenings, Tests and Vaccines2.03.0−1.0
HD2Managing Chronic (Long Term) Conditions3.03.0±0
HD3Member Experience with Health Plan4.04.0±0
HD4Member Complaints and Changes in the Health Plan's Performance4.04.0±0
HD5Health Plan Customer Service5.03.0+2.0
DD1Drug Plan Customer Service5.05.0±0
DD2Member Complaints and Changes in the Drug Plan's Performance3.04.0−1.0
DD3Member Experience with the Drug Plan4.0Not enough data available—
DD4Drug Safety and Accuracy of Drug Pricing3.03.0±0

Part C measures · health plan

Measure2027 result2027 starsvs 2026
C01Breast Cancer Screening64%2.0±0
C02Colorectal Cancer Screening70%3.0new spec
C03Annual Flu Vaccine63%2.0−2
C04Improving or Maintaining Physical Health70%2.0±0
C05Improving or Maintaining Mental Health85%4.0±0
C06Monitoring Physical Activity41%1.0±0
C07Special Needs Plan (SNP) Care ManagementPlan not required to report measure—
C08Care for Older Adults – Medication ReviewPlan not required to report measure—
C09Care for Older Adults - Functional Status AssessmentPlan not required to report measure—
C10Osteoporosis Management in Women who had a FractureNot enough data available—
C11Diabetes Care – Eye Exam63%2.0±0
C12Diabetes Care – Blood Sugar Controlled83%3.0±0
C13Kidney Health Evaluation for Patients with Diabetes61%2.0−1
C14Controlling High Blood Pressure81%3.0±0
C15Reducing the Risk of Falling60%3.0−1
C16Improving Bladder Control34%1.0−1
C17Plan All-Cause Readmissions10%4.0+1
C18Statin Therapy for Patients with Cardiovascular Disease89%4.0+2
C19Transitions of Care76%4.0±0
C20Follow-up after Emergency Department Visit for People with Multiple High-Risk Chronic Conditions58%2.0±0
C21Getting Needed Care845.0+1
C22Getting Appointments and Care Quickly865.0+1
C23Customer Service893.0—
C24Rating of Health Care Quality863.0−1
C25Rating of Health Plan842.0−1
C26Care Coordination895.0+1
C27Complaints about the Health Plan0.125.0±0
C28Members Choosing to Leave the Plan20%3.0−1
C29Health Plan Quality ImprovementMedicare shows only a Star Rating for this topic3.0±0
C30Plan Makes Timely Decisions about Appeals100%5.0+2
C31Reviewing Appeals Decisions100%5.0+3
C32Call Center – Foreign Language Interpreter and TTY Availability100%5.0±0

Part D measures · drug plan

Measure2027 result2027 starsvs 2026
D01Call Center – Foreign Language Interpreter and TTY Availability100%5.0±0
D02Complaints about the Drug Plan0.125.0±0
D03Members Choosing to Leave the Plan20%3.0−1
D04Drug Plan Quality ImprovementMedicare shows only a Star Rating for this topic2.0−1
D05Rating of Drug Plan874.0—
D06Getting Needed Prescription Drugs904.0—
D07MPF Price Accuracy941.0±0
D08Medication Adherence for Diabetes Medications89%3.0±0
D09Medication Adherence for Hypertension (RAS antagonists)90%4.0+1
D10Medication Adherence for Cholesterol (Statins)89%3.0−1
D11Statin Use in Persons with Diabetes (SUPD)85%2.0±0
D12Concurrent Use of Opioids and Benzodiazepines (COB)11%4.0—
D13Polypharmacy: Use of Multiple Anticholinergic Medications in Older Adults (Poly-ACH)2%5.0—

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