Contract
H0028

Humana · 2027 Star Ratings

CHA HMO, INC. · Local CCP · offers special needs plans

Parent: Humana Inc.

Summary ratings

Overall
4.5
2026: 3.5+1.0
Part C · health plan
4.5
2026: 3.5+1.0
Part D · drug plan
4.0
2026: 3.0+1.0

2027 footprint

Members, Sep 2026
324K
2027 plans
47
Open to all ($0 premium)
32 (28)
Counties
238
Special needs plans
Chronic or Disabling Condition, Dual-Eligible
Drug coverage
Yes
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Domain stars

Domain20272026Change
HD1Staying Healthy: Screenings, Tests and Vaccines4.04.0±0
HD2Managing Chronic (Long Term) Conditions4.04.0±0
HD3Member Experience with Health Plan4.03.0+1.0
HD4Member Complaints and Changes in the Health Plan's Performance4.03.0+1.0
HD5Health Plan Customer Service5.04.0+1.0
DD1Drug Plan Customer Service5.05.0±0
DD2Member Complaints and Changes in the Drug Plan's Performance4.03.0+1.0
DD3Member Experience with the Drug Plan3.03.0±0
DD4Drug Safety and Accuracy of Drug Pricing4.03.0+1.0

Part C measures · health plan

Measure2027 result2027 starsvs 2026
C01Breast Cancer Screening77%4.0±0
C02Colorectal Cancer Screening80%4.0new spec
C03Annual Flu Vaccine64%3.0−1
C04Improving or Maintaining Physical Health75%5.0—
C05Improving or Maintaining Mental Health88%5.0—
C06Monitoring Physical Activity55%4.0±0
C07Special Needs Plan (SNP) Care Management86%4.0±0
C08Care for Older Adults – Medication Review99%5.0±0
C09Care for Older Adults - Functional Status Assessment98%5.0—
C10Osteoporosis Management in Women who had a Fracture48%3.0±0
C11Diabetes Care – Eye Exam84%4.0±0
C12Diabetes Care – Blood Sugar Controlled93%5.0+1
C13Kidney Health Evaluation for Patients with Diabetes82%4.0±0
C14Controlling High Blood Pressure87%4.0±0
C15Reducing the Risk of Falling62%3.0+1
C16Improving Bladder Control48%4.0+2
C17Plan All-Cause Readmissions10%4.0+1
C18Statin Therapy for Patients with Cardiovascular Disease91%4.0+1
C19Transitions of Care76%4.0±0
C20Follow-up after Emergency Department Visit for People with Multiple High-Risk Chronic Conditions64%3.0±0
C21Getting Needed Care813.0±0
C22Getting Appointments and Care QuicklyNot enough data available—
C23Customer Service914.0+1
C24Rating of Health Care Quality894.0±0
C25Rating of Health Plan894.0+1
C26Care Coordination873.0+1
C27Complaints about the Health Plan0.214.0±0
C28Members Choosing to Leave the Plan24%3.0±0
C29Health Plan Quality ImprovementMedicare shows only a Star Rating for this topic5.0+2
C30Plan Makes Timely Decisions about Appeals100%5.0+1
C31Reviewing Appeals Decisions99%4.0±0
C32Call Center – Foreign Language Interpreter and TTY Availability100%5.0±0

Part D measures · drug plan

Measure2027 result2027 starsvs 2026
D01Call Center – Foreign Language Interpreter and TTY Availability100%5.0±0
D02Complaints about the Drug Plan0.214.0±0
D03Members Choosing to Leave the Plan24%3.0±0
D04Drug Plan Quality ImprovementMedicare shows only a Star Rating for this topic4.0+1
D05Rating of Drug Plan874.0+1
D06Getting Needed Prescription Drugs882.0−1
D07MPF Price Accuracy931.0±0
D08Medication Adherence for Diabetes Medications90%3.0±0
D09Medication Adherence for Hypertension (RAS antagonists)91%4.0+1
D10Medication Adherence for Cholesterol (Statins)91%4.0+1
D11Statin Use in Persons with Diabetes (SUPD)90%4.0±0
D12Concurrent Use of Opioids and Benzodiazepines (COB)9%4.0—
D13Polypharmacy: Use of Multiple Anticholinergic Medications in Older Adults (Poly-ACH)4%5.0—

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